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SleepUp — 100-Night Trial Overview

Experience our premium mattresses risk-free for 100 nights. Pay only shipping. Free gifts include hygiene items and are non-returnable. Returns deduct 50% of total gift MRP; exchanges require only shipping. Sleep better, worry-free.

Gift MRP Reference (Refund Deduction)

  • Pillows: 2 pcs × ₹450 each = ₹900
  • Waterproof Protector: ₹2500
  • Total gift MRP: ₹3400 (50% deduction = ₹1700)

Return (Refund) — How it Works

Gift deduction: 50% of total gift MRP (₹3400) = ₹1700.

Return pickup (TN): ₹499. Outside TN: actual courier charges (quoted before scheduling).

Example:
Mattress ₹10000 − ₹1700 (gift deduction) − ₹499 (pickup) = ₹7801 refund

Exchange — Simple & Smooth

  • One-time exchange within 100 nights (firmness/size).
  • Exchange shipping (TN): ₹999 (pickup + re-delivery).
  • Outside TN: actual courier rates (quote shared before scheduling).
  • 100-night clock does not reset; remaining nights continue from original delivery date.

What's NOT Covered

  • Physical damage: cuts, burns, holes, pet damage, indentations.
  • Hygiene issues: heavy stains, persistent odour, spills, mould/mildew, infestations.
  • Protector not used from Day 1 leading to visible soiling.
  • Improper base: broken/sagging cots, uneven slats (>3"), damp floor, folding/rolling.
  • Commercial use — residential only.
  • Custom sizes, special orders, demo units — trial not applicable.

Refund Timeline

  • Pickup scheduling (TN): 24–72 hours.
  • Courier transit to Chennai hub: 5–10 days.
  • QC at hub: 24–48 hours.
  • Prepaid: refund within 7 business days after QC.
  • COD: refund via bank/UPI within 7 business days after QC.
  • Total from pickup to money received: ~15–20 days.
Website Microcopy:
100-Night Trial: Pay only shipping — Return pickup ₹499 (TN), Exchange ₹999 (TN). Free gifts (2 pillows ₹450 each + protector ₹2500) are hygiene items & non-returnable. On RETURNS, 50% of gift MRP is deducted. Not covered: damage/stains/infestation, improper base, custom sizes, commercial use. Refunds usually complete in ~15–20 days from pickup. T&Cs apply.