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SleepUp — 100-Night Trial Overview
Experience our premium mattresses risk-free for 100 nights. Pay only shipping. Free gifts include hygiene items and are non-returnable. Returns deduct 50% of total gift MRP; exchanges require only shipping. Sleep better, worry-free.
Gift MRP Reference (Refund Deduction)
- Pillows: 2 pcs × ₹450 each = ₹900 ✔
- Waterproof Protector: ₹2500 ✔
- Total gift MRP: ₹3400 (50% deduction = ₹1700) ✔
Return (Refund) — How it Works
Gift deduction: 50% of total gift MRP (₹3400) = ₹1700.
Return pickup (TN): ₹499. Outside TN: actual courier charges (quoted before scheduling).
Example:
Mattress ₹10000 − ₹1700 (gift deduction) − ₹499 (pickup) = ₹7801 refund
Mattress ₹10000 − ₹1700 (gift deduction) − ₹499 (pickup) = ₹7801 refund
Exchange — Simple & Smooth
- One-time exchange within 100 nights (firmness/size). ✔
- Exchange shipping (TN): ₹999 (pickup + re-delivery). ✔
- Outside TN: actual courier rates (quote shared before scheduling). ✔
- 100-night clock does not reset; remaining nights continue from original delivery date. ✔
What's NOT Covered
- Physical damage: cuts, burns, holes, pet damage, indentations. ✔
- Hygiene issues: heavy stains, persistent odour, spills, mould/mildew, infestations. ✔
- Protector not used from Day 1 leading to visible soiling. ✔
- Improper base: broken/sagging cots, uneven slats (>3"), damp floor, folding/rolling. ✔
- Commercial use — residential only. ✔
- Custom sizes, special orders, demo units — trial not applicable. ✔
Refund Timeline
- Pickup scheduling (TN): 24–72 hours. ✔
- Courier transit to Chennai hub: 5–10 days. ✔
- QC at hub: 24–48 hours. ✔
- Prepaid: refund within 7 business days after QC. ✔
- COD: refund via bank/UPI within 7 business days after QC. ✔
- Total from pickup to money received: ~15–20 days. ✔
Website Microcopy:
100-Night Trial: Pay only shipping — Return pickup ₹499 (TN), Exchange ₹999 (TN). Free gifts (2 pillows ₹450 each + protector ₹2500) are hygiene items & non-returnable. On RETURNS, 50% of gift MRP is deducted. Not covered: damage/stains/infestation, improper base, custom sizes, commercial use. Refunds usually complete in ~15–20 days from pickup. T&Cs apply.
100-Night Trial: Pay only shipping — Return pickup ₹499 (TN), Exchange ₹999 (TN). Free gifts (2 pillows ₹450 each + protector ₹2500) are hygiene items & non-returnable. On RETURNS, 50% of gift MRP is deducted. Not covered: damage/stains/infestation, improper base, custom sizes, commercial use. Refunds usually complete in ~15–20 days from pickup. T&Cs apply.
