Thank you for shopping at Sleepup Mattress. Customer satisfaction is the key for sustainable growth and we strongly believe in it. Our services follow the same principle. Sleepup Mattress offers a customer-friendly return policy with transparent, simple terms and no hidden agendas.

Conditions for Accepted Returns

• Product received is defective i.e. with wear and tear ✔
• Product is misplaced i.e. not the one you ordered ✔
• Product ordered is not of chosen size/colour ✔
• Package not proper and product affected due to bad packing ✔
• Return reported to customer care within 15 days of delivery ✔

Note: Refund of return shipping charges limited to Rs 100 or 10% of product cost.

Conditions for Non-Accepted Returns

• Return reported after 15 days from delivery ✖
• Client feels colour/shade differs (screens may vary) ✖
• Defective product already used once or twice ✖
• Stains or dirt present on product ✖
• Price tag not retained ✖

Return Process

Customers should email with subject "Return Request - Order No." to:

sleepupmattress@gmail.com

After sending the mail, our representative will collect the product if you are in Chennai. For other locations, our support team will guide you.

Cancellation Policy

You can cancel your order by emailing sleepupmattress@gmail.com or calling +91-7904114011

• Cancel before shipment: full refund ✔
• Shipped but not delivered: refund processed once original item returned ✔
• Cannot cancel after delivery ✖

Refund Policy

Refund for returned products is processed within 5 working days from notification. Refunds are credited to the customer's bank account. Customers are advised to provide Bank Account No., IFSC Code when requested by our executive.