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SleepUp Mattress — Frequently Asked Questions
Product Questions
Q: What types of mattresses do you offer?
A: We offer a wide range of mattresses including memory foam, orthopedic, latex, and hybrid mattresses to suit different sleeping preferences and needs.
Q: How do I choose the right mattress for me?
A: Consider your sleeping position, any specific health conditions, and personal comfort preferences. Our customer service team can also help guide you based on your needs.
Q: Do your mattresses come with a warranty?
A: Yes, all our mattresses come with a minimum 5-year warranty against manufacturing defects. Some premium models have longer warranty periods.
Order & Delivery
Q: How long does delivery take?
A: Standard delivery takes 3-5 business days within Chennai and 5-7 business days for other locations. Express delivery options are available at additional cost.
Q: Do you offer installation services?
A: Yes, our delivery team will set up your new mattress and remove the packaging materials at no additional cost.
Q: Can I track my order?
A: Yes, once your order is shipped, you'll receive a tracking number via SMS and email to monitor your delivery status.
Returns & Warranty
Q: What is your trial period policy?
A: We offer a 15-night trial period. If you're not satisfied with your mattress within this period, you may return it for a full refund.
Q: How do I claim warranty service?
A: Contact our customer service with your purchase details and photos of the issue. We'll guide you through the warranty claim process.
Q: Are returns free of charge?
A: Returns within the trial period are free if the product is unused and in original condition. Otherwise, return shipping charges apply.
Care & Maintenance
Q: How should I care for my new mattress?
A: Rotate your mattress every 3-6 months, use a mattress protector, and clean spills immediately with mild detergent and water.
Q: How often should I replace my mattress?
A: We recommend replacing your mattress every 7-10 years for optimal comfort and support.
Q: Can I use my existing bed frame with your mattresses?
A: Most of our mattresses work with standard bed frames. For specific requirements, please check the product details or consult our team.
Still have questions? Contact our customer support at contact@sleepupmattress.com or call +91 7904114011.
